Request a return Please indicate one of the three reasons (warranty claim, wrong item received, or not being able to use patches due to medical reasons) in your email at sales@heliopatch.com. Other reasonable reasons for return can be accepted. Please allow up to 7 business days to process refunds. Help us improve Our only request when returning Heliopatch for any reason is that you provide feedback on the patch and your experience with it. This will allow us to refine our product and create a friendlier experience for customers around the world.